Overview
The daily running of your IT, handled
Managed support is the difference between finding out about a failed backup during an audit and finding out about it the morning it failed. We put monitoring, alerting and a staffed desk around your environment, and we work to agreed response times rather than best effort.
The service scales to what you actually run — a single office with thirty users, or a multi-site network with servers, cloud tenants and remote staff. Coverage can be business hours or 24×7.
Where an environment needs specialist depth, we operate with accredited delivery partners under our own contract. Your ticket, your escalation path and your SLA remain with Ryvora.
Typical service scope
- Monitoring
- 24×7 network, server, cloud
- Help desk
- Ticketed, SLA-backed
- Security
- Threat detection & response
- Identity
- AD, Entra ID, MFA, RBAC
- Patching
- OS, application, firmware
- Reporting
- Monthly SLA & incident review
Capabilities
What the support contract covers
Network Operations Centre
Continuous, centralised monitoring of networks, servers and cloud services with proactive problem resolution and real-time performance metrics.
- 24×7 monitoring and alerting
- Proactive incident resolution
- Uptime and performance reporting
Security Operations Centre
Continuous security monitoring, threat detection and swift incident response, with alerting tuned to your environment rather than generic noise.
- Threat detection and triage
- Incident response and containment
- Security alerting and log review
Managed IT & help desk
Complete day-to-day IT management — routine maintenance, updates, antivirus, user support and dedicated assistance for your staff.
- Ticketed user support
- Routine maintenance and updates
- Antivirus and endpoint management
Network services
Design, implementation and continuous support of secure, scalable networks — firewalls, routers, access points and the cabling underneath them.
- Network design and implementation
- Firewall and perimeter management
- Wireless and site-to-site connectivity
Cloud services
Cloud migration, deployment and ongoing support, including scalable hosting and administration of Microsoft 365 and Azure tenants.
- Cloud migration and deployment
- Microsoft 365 and Azure administration
- Cloud hosting and backup
Dedicated & shared support pods
A dedicated engineering team for your environment, or shared coverage where a full-time team is not justified — with expert consultation on what you run today.
- Dedicated or shared engineers
- Named escalation contacts
- Environment assessment and advice
Project-based support
Consultation, design, migration, integration, upgrade and separation work — the one-off changes that sit outside a routine support contract.
- Migrations and upgrades
- Tenant and infrastructure separation
- Integration with modern cloud tools
Microsoft licensing
Licensing options matched to what you actually use — Microsoft 365, Windows Server, SQL Server, antivirus and other enterprise products.
- Licence review and right-sizing
- Procurement and renewal management
- Tenant configuration
Backup & continuity
Backup design, verification and restore testing — because an untested backup is an assumption, not a recovery plan.
- Backup configuration and monitoring
- Periodic restore testing
- Recovery documentation
Identity & access
If your systems are still in a workgroup, start here
In a workgroup setup, every machine is managed on its own. Password rules drift, users hold local administrator rights nobody approved, and there is no central log — so a compromise can go unnoticed. A domain-based environment replaces that with one identity, one policy set and one place to revoke access.
| Factor | Workgroup environment | Domain environment |
|---|---|---|
| User management | Separate account on every system | Centralised, single identity |
| Security policy | Inconsistent, machine by machine | Enforced through group policy |
| Access control | Manual and undocumented | Role-based (RBAC) |
| Monitoring | Limited or absent | Central logging and visibility |
| Compliance | Difficult to evidence | Audit-ready reporting |
| Scalability | Effort grows with every machine | New users and devices join in minutes |
| Offboarding | Disable access on each system, one by one | One action disables everything |
What we implement
- Active Directory domain services
- Centralised authentication and single sign-on
- Multi-factor authentication
- Group policy enforcement
- Device and USB control
Visibility you gain
- Login tracking and alerts
- User activity logging
- Central event and security logs
- Compliance-ready reporting
Cloud identity extension
- Microsoft Entra ID integration
- Conditional access policies
- Risk-based sign-in protection
- Hybrid identity synchronisation
Implementation runs in four phases — assessment, design, deployment, then testing and user training — scheduled so that production systems keep working through the transition.
Why it pays for itself
The measurable side of managed support
Data protection
Fewer routes in, and a record of who touched what.
Productivity
Faster logins, fewer repeat incidents, less waiting on IT.
IT cost
Manual, repetitive administration effort drops sharply.
Compliance
Evidence ready when an audit or client review lands.
Tell us what you need to get running.
Share the scope — a project, a team, or day-to-day support — and we will come back with people, timelines and commercials.