Support desk running 24×7

Overview

Hiring capacity without the hiring cycle

A project slips because a role stayed open for eleven weeks. That is the problem this practice exists to solve. We maintain a screened pipeline across development, infrastructure, cloud and support disciplines so a requirement can be met in days rather than months.

Every candidate is technically screened, reference-checked and background-verified before a profile reaches you. You interview a shortlist, not a stack.

Deployment can be at your premises, at our Ghaziabad office, or remote. Payroll, statutory compliance and replacement obligations sit with us.

Service commitments

First profiles
Within 3–5 working days
Screening
Technical + reference + BGV
Replacement cover
Contractual, defined notice
Payroll & statutory
Handled by Ryvora
Deployment
On-site / offshore / hybrid
Minimum term
From 3 months

Roles

Profiles we deploy

Development & QA

  • Full-stack, backend and frontend developers
  • Mobile application developers
  • QA and automation test engineers
  • Business analysts
  • Technical and delivery leads

Infrastructure & network

  • Network engineers (routing, switching, firewall)
  • Windows and Linux system administrators
  • Virtualisation and storage engineers
  • Data centre and field support engineers
  • Structured cabling technicians

Cloud & DevOps

  • AWS and Azure administrators
  • Microsoft 365 and Entra ID specialists
  • DevOps and CI/CD engineers
  • Database administrators
  • Migration specialists

Security operations

  • SOC analysts (L1 / L2)
  • NOC monitoring engineers
  • Identity and access administrators
  • Compliance and audit support staff

End-user support

  • Desktop and IT support engineers
  • Service desk and help desk agents
  • Asset and inventory co-ordinators
  • On-site resident engineers

Managed teams

Where you would rather not manage individuals, we deploy a complete pod — engineers plus a Ryvora team lead who owns the output, the roster and the reporting.

Models

Three ways to take people on

Model How it works Suits you when
Contract staffing The resource is on Ryvora payroll and deployed to your project for an agreed term. You direct the work; we handle employment, statutory compliance and replacement. You need capacity for a defined period without adding headcount.
Contract to hire The resource works on contract for an agreed evaluation period, after which you can absorb them onto your own payroll on pre-agreed terms. You want to see performance in your environment before committing to a permanent hire.
Permanent placement We source, screen and shortlist against your role specification. The candidate joins you directly, with a replacement guarantee period. The role is core and long-term, and your internal recruitment pipeline is stretched.

Process

From requirement to reporting date

Requirement intake

We take the role specification, the must-have skills, the reporting structure, the location and the budget band — in one working session rather than over a month of emails.

Sourcing and screening

Pipeline and market search, followed by technical screening against your specification. Only profiles that clear screening are sent.

Client interview

You interview the shortlist and select. We co-ordinate scheduling and feedback so the process does not stall between rounds.

Verification and onboarding

Background verification, document collection, contract issue and joining formalities completed before the reporting date.

Deployment and review

The resource joins your project. We check in through the first month and then on a monthly cycle, and step in if performance or attendance drifts.

Questions

What clients usually ask

Replacement is a contractual obligation, not a goodwill gesture. Raise it with your account lead and we start sourcing a replacement immediately, with handover managed so your project does not stop.

For contract and contract-to-hire deployments, Ryvora is the employer of record and handles payroll, PF, ESI and other statutory obligations. For permanent placements, the candidate joins your organisation directly.

Yes. We host offshore and hybrid teams from our Ghaziabad office, which suits clients who want output without providing seats, systems or access badges.

As standard. Confidentiality, data handling and background-verification requirements are agreed before mobilisation, and we can align onboarding to your internal compliance process.

Tell us what you need to get running.

Share the scope — a project, a team, or day-to-day support — and we will come back with people, timelines and commercials.